Have an electrical problem? Here are some tips to try before requesting an on-site service appointment.
* We recommend replacing batteries in all smoke detectors every six (6) months. A good way to remember this important advice is to replace all batteries when you change your clocks in the spring and fall.
* A short "chirp" means the batteries are bad and should be replaced. Replace all smoke detectors batteries at the same time
and then press and hold the button on one of the detectors until the alarm sounds. This will reset all the smoke detectors.
* Smoke detectors are sensitive to dust and debris on the cover and may set off a false alarm. Vacuum/dust all smoke detectors
at least every six (6) months to prevent false alarms.
* If your smoke detectors are more than ten (10) years old, we recommend replacing to keep your home and family protected in
the event of a fire.
* Receptacles that may come into contact with water/moisture (i.e., garage, kitchen, bathrooms, exterior, etc.) should be GFI-
protected (Ground Fault Interrupters). This is a safety feature to avoid electrocution. If receptacles in any of these areas are
not working, please check for a tripped breaker or receptacle, depending on the age of your home.
* If your home was built in/after 2017, an AFI/GFI combination is most likely installed in the panel box. Please check for a
possible tripped breaker. Turn the circuit breaker all the way to the "off" position then back to the "on" position. A breaker
will not reset from a "tripped" position. Pressing the purple "test" button on the breaker will cause the circuit to trip.
* If your home was built prior to 2017, a GFI receptacle is most likely installed in those areas coming into contact with water/
moisture. Please check for a possible tripped GFI receptacle (the ones with test and reset buttons). Please note, not all
receptacles in these areas will have test/reset buttons as they are wired together on one circuit. There may be one (1) or more
circuits in the kitchen. Two or more bathrooms may be wired together on one circuit so if you do not see a GFI receptacle
in one bathroom, check in another. Exterior receptacles may be wired with the garage receptacles on one or more circuits.
Once you locate the GFI receptacle, try pressing ONLY the "reset" button. If you press the "test" button, it will cause all
the receptacles on that particular circuit to trip off.
* Homes that were built prior to the 1990s may not be wired with GFI-protected circuits.
* AFI (Arc Fault Interrupters) breakers are a newer safety feature intended to sense a short and turn off power to the circuit, therefore,
preventing a possible fire. By current code, all 15- and 20-amp circuits not designated for a designated appliance (i.e., washing machine, etc.) must be AFI-protected. On occasion, these breakers will do a "nuisance" trip, especially when a vacuum or hair dryer is turned on.
* If you are experiencing a power outage to receptacles or lights, please check for a tripped breaker. Turn circuit breaker all the
way to the "off" position then back to the "on" position. A breaker will not reset from a "tripped" position. Pressing the
"white" test button on the breaker will cause the circuit to trip.
* If the same breaker(s) trips more than one (1) or two (2) times in a 30-day period, please contact us to check.
For further assistance with your electrical issue(s), please contact our office at (803) 256-8540 or (803) 438-3353 and our Customer
Service Representatives will be glad to coordinate with our Operations Manager to get an appointment for a Technician to come to your home. Or, if you prefer, please click the button below and submit your request via email. Please be sure to include the following information to expedite your request ~ your name, address (including lot # and/or subdivision), phone number(s), and a description of the problem you are experiencing. If you are in a newly constructed home, please also include your builder and closing date. Thank you!
